Mysgame Terms and Conditions – Official Platform Rules & Policies

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the mysgame platform, accessible via our website and mobile app. This Agreement takes effect as soon as you complete the registration process or access any part of our platform.

By registering an account at mysgame, you confirm that:

• You are at least 18 years of age at the time of registration.
• You have full legal capacity to enter into a binding agreement.
• The use of online gambling services is legal in the jurisdiction where you reside.
• You understand that gambling involves financial risk and you participate at your own risk.
• All information you provide to mysgame is accurate, current, and complete.

2 Eligibility & Membership Requirements

Mysgame membership is open to individuals who meet all of the following requirements. We reserve the absolute right to decline membership applications or terminate existing accounts if any of these requirements are not met.

• Age Restriction: You must be 18 years of age or older. mysgame takes the protection of minors seriously and actively enforces age verification.
• One Account Per User: Each individual is permitted to hold only one active account at mysgame. Ownership of multiple accounts by the same individual is strictly prohibited and may result in termination of all such accounts and confiscation of balances.
• Valid Personal Information: All registered information must refer to yourself. You may not register using another person's identity or false information.
• Accepted Payment Methods: You must use a payment method registered in your own name. Deposits or withdrawals using third-party accounts are not permitted.

3 Account Registration & Identity Verification (KYC)

The registration process at mysgame is designed to be simple and fast. However, to ensure the safety of all players and comply with anti-money laundering standards, we conduct a standard Know Your Customer (KYC) process.

Documents that may be required during the KYC process include :

• Valid Malaysian Identity Card (MyKad) or passport.
• A recent bank statement (not older than 3 months) as proof of address.
• A screenshot or statement showing ownership of the payment method used.

The KYC process is typically completed within 24 business hours. mysgame will not process any withdrawals until KYC verification has been successfully completed. This is a protective measure to ensure your funds are released to the correct and verified account.

You are responsible for keeping your account information up to date. Outdated or inaccurate information may cause delays in withdrawal processing.

4 Deposits, Withdrawals & Financial Policy

Mysgame supports a wide range of payment methods suited for Malaysian users, including local bank transfers via FPX, Touch 'n Go eWallet, GrabPay, and other e-wallets listed on the platform. All deposits are processed instantly and credited to your account within minutes.

Deposit Requirements:

• The minimum deposit amount is as stated within the platform for each payment method.
• You may only deposit funds using a payment method registered in your own name.
• Mysgame does not accept cash deposits or money transfers through third parties.
• Any deposit suspected of involving illegal activity will be investigated and may be frozen pending the outcome of the investigation.

Withdrawal Requirements:

• Withdrawals will only be processed to the same payment method used for the deposit (except in special circumstances approved by our team).
• KYC must be completed before your first withdrawal is processed.
• Withdrawal processing times are typically between 1 to 3 business days, depending on the chosen payment method.
• Mysgame does not charge any processing fees for standard withdrawals. However, your bank or e-wallet provider may apply their own charges.
• Withdrawals exceeding a certain amount may require additional verification for security purposes.

5 Bonuses, Promotions & Rollover Terms

Mysgame offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and conditions stated in the relevant promotion. Please read the terms of each promotion carefully before claiming.

General Bonus Terms:

• Rollover Requirement (Wagering Requirement): All bonuses have rollover requirements that must be met before bonus winnings can be withdrawn. The exact rollover requirements are stated in each promotion's terms.
• Validity Period: Each bonus has a limited validity period. Bonuses not used within the specified period will expire automatically.
• One Bonus at a Time: In general, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Game Eligibility: Some bonuses may only be used on specific games or categories. Check the promotion's terms to find out which games are eligible.
• Bonus Abuse Policy: Any attempt to abuse the bonus system, including registering multiple accounts or coordinating between players to exploit promotions, is strictly prohibited and will result in account termination and freezing of all funds.

6 Game Rules & Integrity

Mysgame is committed to providing a fair and transparent gaming environment for all players. All games on our platform use a Random Number Generator (RNG) certified by independent auditing bodies to ensure results are fully random and cannot be manipulated.

• The RTP (Return to Player) for each game is openly displayed in the respective game information.
• Any attempt to use third-party software, automated bots, or other methods to gain an unfair advantage in games is prohibited and may result in account termination.
• Players are responsible for ensuring a stable internet connection while playing. mysgame is not liable for any losses resulting from connectivity issues on the player's end.
• In the event of a dispute regarding game results, mysgame's system outcome is final unless there is clear evidence of a verifiable technical error.
• Mysgame reserves the right to void any bets or games affected by technical errors and to refund the relevant funds to the player's account.

7 Player Conduct & Prohibited Behaviour

All mysgame players are expected to conduct themselves in a respectful and responsible manner. The following behaviour is strictly prohibited on the mysgame platform:

• Use of abusive language, threatening behaviour, or harassment towards other players or mysgame staff.
• Any form of fraud, misrepresentation, or attempts to manipulate the platform's systems.
• Use of a VPN or location-masking software to bypass geographic restrictions imposed by mysgame.
• Sharing or transferring funds between different player accounts.
• Any activity that may be classified as money laundering or financing of illegal activities.
• Downloading, copying, or distributing content or software owned by mysgame without written permission.

8 Account Suspension & Termination

Mysgame reserves the right to suspend or terminate any player account at any time for reasonable cause, including but not limited to violations of these Terms and Conditions, suspected fraudulent activity, or requests from legal authorities.

Players may also request the closure of their own account at any time by contacting our customer support team. For players who wish to limit or stop their gaming activity for responsible gambling reasons, mysgame offers the following options:

• Self-Imposed Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Cool-Off Period: Temporarily suspend your account (24 hours, 7 days, or 30 days).
• Self-Exclusion: Self-exclude from the mysgame platform for an extended period.

If an account is terminated at the player's request and there has been no breach of the Terms and Conditions, any valid remaining balance will be returned to the original payment method within 7 business days following the required identity verification.

9 Privacy, Data Security & Information Protection

Mysgame takes your privacy very seriously. We collect, store, and process your personal data in accordance with our Privacy Policy, which can be read in full on the Privacy Policy .

• All personal data and financial transactions are protected by 256-bit SSL encryption.
• Mysgame does not sell or rent your personal data to any third party for marketing purposes.
• Your data may be shared with trusted third parties for payment processing, identity verification, or legal compliance purposes.
• You have the right to request access to your personal data, request corrections to inaccurate information, or request deletion of your data (subject to legal record-keeping requirements).

10 Limitation of Liability & Disclaimer

Mysgame provides its online gaming platform on an "as-is" basis. While we strive to ensure our service operates without interruption at all times, we cannot guarantee that the platform will always be free from technical errors, disruptions, or temporary outages.

• Mysgame is not liable for any losses arising from service disruptions caused by technical factors, system maintenance, or circumstances beyond our control.
• Players are solely responsible for their own gambling decisions. mysgame is not liable for any losses incurred during games that function correctly.
• Links to third-party websites (if any) are provided for informational purposes only. mysgame is not responsible for the content or practices of any third-party websites.
• Mysgame's maximum total liability to any player under any circumstances shall not exceed the total amount deposited by that player in the 12 months preceding the claim.

11 Amendments to Terms and Conditions

Mysgame reserves the right to modify these Terms and Conditions at any time. Members will be notified of any significant changes via an in-platform notice or email at least 7 days before the changes take effect, except in situations requiring immediate action for security or legal compliance reasons.

Continued use of the mysgame platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before they take effect.

It is your responsibility to review this page periodically to stay informed of the latest applicable Terms and Conditions. The "Updated" date at the top of this page indicates when the last changes were made.

12 Contact Us & Complaint Resolution

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the mysgame platform, please contact our customer support team, available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the mysgame web platform and mobile app for an immediate response.
• Email: [email protected] — we aim to respond within 24 business hours.

For formal complaints, mysgame is committed to resolving every case fairly and transparently within a reasonable timeframe. All complaints will be thoroughly investigated and you will be kept informed of the progress and outcome.

For more information about our other policies, please visit the Privacy Policy and Responsible Gambling .