Play for fun, not to escape your problems. mysgame provides self-control tools, practical guidance, and full support to keep your gaming experience healthy and enjoyable.
Online gaming should be enjoyable entertainment — a way to unwind, challenge yourself and make the most of your leisure time. At mysgame, we believe every player deserves a positive gaming experience that never becomes a burden on their daily life.
Responsible gaming means playing within your means, understanding that winning is not the primary goal, and knowing when to take a break. It's not about not playing at all — it's about playing smart, with full control and full awareness.
Mysgame is fully committed to the principles of responsible gaming. This is not merely a slogan — it is at the core of how we design our platform, provide tools to players, and train our support team. We believe that a great gaming platform must put player wellbeing above all else.
Remember: Online gaming is entertainment, not a source of income. Never bet with money you cannot afford to lose, and never chase your losses.
One of the most effective ways to keep gaming enjoyable is to set personal limits before you start playing. mysgame offers a range of self-control options that you can manage directly from within your account:
All these self-control settings are accessible via the "Account Settings" section within the mysgame platform. We encourage every player to take a moment to set these limits before starting any gaming session.
The limits you set are there to protect you. mysgame will never pressure you to raise your limits or disregard the controls you have chosen to put in place.
Sometimes, taking a step back from gaming activity is the smartest move. mysgame offers two different options depending on your needs:
To activate any of these options, please contact the mysgame support team via Live Chat or email at [email protected]. Our team will process your request promptly, respectfully, and without unnecessary questions.
Once permanent self-exclusion is activated, mysgame is not responsible if you manage to access the platform using different credentials. Please also contact other operators you use to request the same exclusion.
Problem gambling often develops slowly and goes unnoticed. Recognising the early signs is key to getting help before the situation becomes more serious. Watch for whether you or someone you care about is showing the following signs:
If you recognise one or more of these signs in yourself, there is no reason to feel ashamed or afraid. This is the time to take action. mysgame is here to support you in the most appropriate way.
Mysgame takes the protection of children and minors extremely seriously. Our platform is exclusively for adults aged 18 and above. Some of the measures we have in place to ensure this include:
We also encourage parents and guardians to use parental control software on devices shared with children to prevent unauthorised access to online gaming platforms. If you suspect a minor is using a mysgame account, please contact us immediately.
mysgame has a zero-tolerance policy on underage use of the platform. Any account confirmed to involve a player under 18 years of age will be closed immediately, and the account balance will be settled in accordance with established procedures.
If you or someone you know needs help with problem gambling, there are several support channels available. mysgame works with dedicated organisations that help individuals manage their betting habits:
Acknowledging that you need help is a sign of strength, not weakness. The first step is often the hardest, but it is also the most meaningful. mysgame will always support you on this journey.
Ask yourself these questions honestly:
Have you ever bet more than you originally planned?
Have you ever lied to family members about how much you have wagered?
Are you using savings or borrowed money to place bets?
Do you find it hard to stop playing even after a win?
Are you betting to escape problems or feelings of stress?
If you answered "Yes" to two or more questions, please consider reaching out to our team or activating the self-control tools.
The mysgame support team is available to help you 24 hours a day, 7 days a week.
Recognise the Signs Early
Identifying these signs early allows you or your loved ones to seek help before things get worse.
Constantly short of money despite having a steady income, frequently borrowing and unable to repay within a reasonable time.
Hiding betting records, clearing browser history or lying to family about time spent gaming.
Continuing to play in an attempt to recover lost money, even as losses keep mounting over time.
Feeling elated when winning but depressed, angry, or anxious when losing or unable to play.
Spending less time with family and friends, withdrawing from social activities to make more time for gaming.
Frequently arriving late, being absent, or losing focus at work due to preoccupation with gaming and betting.
mysgame Self-Control Tools
All these tools are accessible directly from your mysgame account — designed to ensure you always have full control over your gaming activity.
Set a maximum daily, weekly, or monthly deposit amount to keep your spending consistently under control.
Set a maximum loss limit for each session. The system will automatically stop your wagering activity once the limit is reached.
Control how long you play each day. Receive real-time reminders and the system will end your session once the time limit is reached.
Suspend access to your account for 24 hours, 7 days, 30 days, or 90 days. Ideal when you feel you need a break from gaming.
Receive in-platform notifications when you have been playing for an extended period without a break, reminding you to pause.
Permanently close your account if you feel that online gaming is no longer right for you. We fully respect that decision.
Easy Steps
Just a few simple steps. You can do it yourself from your mysgame account or with the help of our support team.
Access your account using your username and password. Always make sure you are logging into your own account.
Click on your profile icon at the top of the platform and select "Account Settings" or "Self-Control".
Select the control tool you want to activate — deposit limits, loss limits, time limits or a self-break option.
Enter a value or time period that suits your needs and confirm your selection.
Limits you set take effect immediately. You will receive confirmation via email or an in-platform notification.
Our Commitment
Responsible gaming is more than a legal requirement — it is a core value that mysgame upholds in every business decision.
Your wellbeing matters more than business figures. mysgame will never contact you to encourage excessive betting.
All mysgame support team members undergo specialised training in responsible gaming and how to assist players who need support.
The mysgame system automatically identifies risky betting patterns and will proactively reach out to players to offer appropriate support.
All information relating to responsible gaming issues that you share with mysgame is kept strictly confidential and will not be disclosed to any third party.
Key Features
We do not simply provide tools — we build a culture of responsible gaming across every aspect of the mysgame platform.
Every player goes through an integrated KYC process that ensures only individuals aged 18 and above can register and play on the mysgame platform.
Mysgame's smart system continuously analyses your betting patterns and delivers a concise summary of your gaming habits every week.
Mysgame does not use aggressive or manipulative marketing tactics to pressure you into playing longer or spending more than you planned.
Our support team is trained to listen and assist without judgment. You can speak with us openly about any concerns you may have.
Wagering requirements, odds, and all bonus-related terms are stated clearly and in plain language — no hidden terms at mysgame.
We do not make it difficult to withdraw your funds. Players who wish to make a withdrawal can do so easily and quickly without unnecessary obstacles.
FAQ
Below are the most frequently asked questions by mysgame players regarding responsible gaming and self-control.
Play Smart
Register a mysgame account today and enjoy a safe, fair, and responsible online gaming experience. Our self-control tools are available from day one — because your wellbeing is our priority.