At mysgame, your privacy is not merely a legal obligation — it is a core commitment. Find out exactly how your personal data is collected, used, and protected on our platform.
Welcome to mysgame. This Privacy Policy explains in detail how mysgame ("we", "our platform") collects, stores, processes and protects your personal information when you use the mysgame.fun website, the mysgame mobile app and any related services we offer.
We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible online gaming platform, we take seriously the trust you place in us when sharing your personal information. Every data processing decision we make puts your interests and privacy first.
This Privacy Policy applies to all mysgame platform users regardless of access method — whether via web browser, Android app, or iOS app. By registering an account or continuing to use our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions mysgame. Both documents together form the legal framework governing the relationship between you and mysgame.
Mysgame collects various types of personal data to ensure we can provide a safe, responsible and personalised service for you. The data collected can be grouped into several main categories:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications & two-factor authentication |
| Financial Data | Bank account details, e-wallet names, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Usage Data | Game history, betting habits, session duration | Responsible gaming & personalised experience |
| Communications Data | Support chat records, emails, feedback | Service improvement & complaint resolution |
We also collect data automatically through cookies and tracking technologies as you browse our platform. This includes pages you visit, buttons you click, and time spent in each section of the platform. This information helps us understand how players use the platform and allows us to continuously improve your gaming experience.
mysgame never collect credit or debit card information directly. All payments are processed through certified third-party payment gateways that comply with PCI-DSS standards.
Every piece of personal data we collect is used for clear and legitimate purposes. mysgame will not use your data beyond the scope of the purposes stated below without obtaining your additional consent:
You may opt out of receiving marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
Mysgame does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. However, to enable us to deliver our services fully, we may share your data with the following categories of third parties under limited and controlled circumstances:
Every third party working with mysgame is bound by strict data confidentiality agreements and is required to meet data protection standards equal to or higher than those we uphold ourselves. mysgame conducts regular audits of all third-party partners to ensure ongoing compliance.
If you discover that your personal data has been shared without authorisation or without your consent, please contact us immediately at [email protected] for an immediate investigation to be carried out.
Your data security is mysgame's top priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected against unauthorised access, loss, destruction, or disclosure.
While mysgame takes all reasonable steps to protect your data, you also play an important role. Make sure you use a strong password, never share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.
Mysgame uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and ensure account security. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use:
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mysgame platform. For more information on managing cookies, please refer to your web browser's documentation.
Under Malaysia's PDPA and mysgame's internal policies, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time. We will provide the information within 21 business days.
If any personal data we hold about you is inaccurate or outdated, you have the right to request immediate correction through your account settings or via customer support.
You may request deletion of your personal data, subject to legally mandated record-keeping requirements and any unresolved dispute resolution needs.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any justification.
You may request your personal data in a machine-readable format for transfer to another service provider, where technically applicable.
In certain circumstances, you may request that we restrict the processing of your data while awaiting resolution of a dispute or review of your request.
To exercise any of the above rights, please contact our privacy team at [email protected] by stating the right you wish to exercise and your account details. We will verify your identity before processing the request to ensure the security of your data.
Mysgame retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. Our general data retention principles are as follows:
When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to you.
Mysgame is an online gaming platform designed exclusively for adults aged 18 and above. We take child protection extremely seriously and have a zero-tolerance policy towards underage player participation.
If you are a parent or guardian and believe your underage child has registered an account at mysgame, please contact us immediately at [email protected] so that we can take the appropriate action without delay.
Mysgame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. Any significant amendments will be communicated to you via:
Your continued use of the mysgame platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns or complaints regarding this Privacy Policy or how mysgame handles your personal data, our privacy team is ready to assist you.
If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for overseeing PDPA compliance in Malaysia.
For more information on related policies and guidelines, please visit the Terms and Conditions and Responsible Gaming ours.
Why Choose mysgame
Every step we take in data management is to protect your interests as a trusted player.
Mysgame uses the same 256-bit SSL encryption trusted by Malaysia's leading banking institutions to protect every bit of data you send to us.
Our integrated KYC process ensures that only verified players aged 18 and above can register and play on the mysgame platform, protecting all players from identity fraud.
Mysgame operates in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring all processing of your data has a solid and lawful legal basis.
Our core commitment — your personal data has never been and will never be sold, rented, or traded to third parties for any marketing or commercial purpose.
Your usage data is proactively analysed to identify risky betting patterns, enabling us to offer appropriate support before issues arise.
Through your mysgame account settings, you have full control to update your data, manage communication preferences, and request data deletion at any time.
Join the mysgame Community
Register a mysgame account today and enjoy a safe, fair, and fun online gaming experience. Your privacy is our priority — always, without compromise.